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Download
the complete Administrator TBYL Overview.
This course enhances the productivity of Administrators by teaching
them to create and maintain an Integrated Management System.
This system uses Microsoft Office Outlook and MPS tools to process
a constant stream of incoming electronic and voice mail, communications,
next actions and projects.
Administrators learn how to focus effectively on the job without
being hindered by a non-stop flood of required--but not necessarily
urgent--input, decisions and actions. Employing a three-phase
workflow method, they immediately apply the concepts taught
to their current work. The system is flexible to adapt to each
participant's work style and workload.
By the end of the one-day seminar, Administrators will experience
a sense of relaxed, focused control, with all objectives, projects,
plans, action steps, and information organized in Outlook. Key
issues addressed include supporting multiple staff, managing
upwards, creating effective boundaries, calendaring, e-mail overload,
e-mail protocol, filing and finding, creating time to work on
your own tasks, dealing with interruptions, and integrating
personal and professional priorities.
A pre-call is conducted prior to the eight-hour seminar to assess
roles, objectives and appropriate customization. The seminar
takes place in a computer lab, classroom or conference room
with a combination of PCs and laptops, preferably connected
to the server so participants can work real-time.
Course Outline
Introduction
- Program overview
- Assessment of current objectives
and challenges
- Review the MPS Workflow Model
Collecting
- Setting up an effective Collecting
System
- Collecting commitments and agreements
into the Outlook TaskPad
Processing and Organizing
- Setting up an effective Action
System
- Creating Planning & Action categories
- Review the MPS Workflow Model
- Processing e-mail, voice mail, papers
and the Outlook TaskPad using the MPS Workflow Model
- Creating a Total Life To Do list
in the Outlook TaskPad
- Setting up an effective Reference
System using the Outlook Personal Folder list and My Documents
- Use the MPS Four D's to process
e-mail:
• Delete It
• Do It
• Delegate It
• Defer It
- Establish an e-mail protocol:
• Define the To, Cc, and Subject lines
• Create meaningful e-mails
- Define a communication protocol
- which digital devices to use when and where
- Integrate handheld devices, SharePoint™
and other related Microsoft productivity technologies
Prioritizing & Planning
- Set up an effective baseline calendar
- Prioritize and plan the Outlook TaskPad
- Plan the week against objectives
and priorities
- Maintain an Integrated Management
System
- Establish boundaries and routines
that support productivity
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