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Download
the complete Customized Communication Protocol.
Customized Communication Protocol (CCP) Overview:
Using electronic communications technology effectively is critical to sustained productivity. A communication
protocol customized to the specific requirements of your organization will enhance productivity by promoting:
- Clarity - The goal is to establish guidelines for each communication device used within a team creating an
effective baseline for the communications culture.
- Consistency - Define which devices will be utilized, response times for each device and what information
will be communicated by each device.
- Cost efficiency - Protocols extend the value of individual and group productivity training throughout the
company without adding substantial expense.
The Process:
Customization begins with identifying a project sponsor
in the organization and conducting a series of interviews
where we discuss the communications culture, objectives,
roles and IT requirements of each work team. Combining
this data with our expertise, a communication protocol
is created. The protocol we develop is then customized
further––by the client or our firm––to meet the
company’s graphic standards criteria. The final protocol
we produce is formatted into an attractive tri-fold
brochure. Clients can elect to print their own documents
or have PDF’s for staff members to download.
As part of the program, distribution of the protocol is
formalized, with internal champions leading the effort
using a customized PowerPoint® presentation. McGhee
Productivity Solutions consultants assist with the creation
of the presentation and offer a two-hour coaching
session to support team leaders in delivering the training.
Reinforcement of the use of the protocol is critical
for long term success. Part of the customization of this
protocol is to establish criteria for encouraging and
promoting ongoing utilization of this protocol and
establishing it as the foundation of appropriate
communication culture.
The Protocol:
An effective Communication Protocol clearly defines:
- What communication devices will be used
- What information will be communicated on each device
- The response times for each device
- The preferred communication method for specific
scenarios
- Written guidelines to support the team in
communicating more effectively.
While the solutions we develop are specific to each
teams communication needs, they consistently address
the following:
- Voice-mail
- E-mail
- Meetings (1:1 and Staff Meetings)
- Memos
- Phone calls
- Instant Messaging
Contact Us:
To discuss how McGhee Productivity Solutions can assist you in developing a Customized Communication Protocol
for your organization e-mail us at info@mcgheeproductivity.com.
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