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Download
the complete Customized Email Protocol.
Customized Email Protocol (CEP) Overview:
Using electronic communications technology effectively is critical to sustained productivity. An e-mail protocol
customized to the specific requirements of your organization will enhance productivity by promoting:
- Clarity - The goal is to have every e-mail communicate a clear and meaningful message with required next steps
stated succinctly and specifically.
- Consistency - Staff members are taught e-mail techniques that enable individuals to process large volumes
of e-mail more effectively and reduce the volume sent and received.
- Cost efficiency - Protocols extend the value of individual and group productivity training throughout the
company without adding substantial expense.
The Process:
Customization begins with identifying a project sponsor
in the organization and conducting a series of interviews
where we discuss the communication culture, objectives,
roles and IT requirements of each work team. Combining
this data with our expertise, an e-mail protocol is created.
The protocol document we develop can then be
customized further––by the client or our firm––to meet
the company’s graphic standards criteria. The final
protocol we produce is formatted into an attractive trifold
brochure. Clients can elect to print their own
documents or have PDF’s for staff members to download.
As part of the program, distribution of the protocol
is formalized, with internal champions leading the
effort using a customized PowerPoint® presentation.
McGhee Productivity Solutions consultants assist with
the creation of the presentation and offer a two-hour
coaching session to support team leaders in delivering
the training.
Reinforcement of the use of the protocol is critical
for long term success. Part of the customization of this
protocol is to establish methods for encouraging and
promoting ongoing utilization of this protocol and
establishing it as the foundation of appropriate
e-mail culture.
The Protocol:
The easy-to-use guide presents McGhee Productivity Solutions' PASS™ model. This proven tool helps the organization clearly define the:
- P – Purpose of the communication
- A – Action and dues dates
- S – Supporting documentation
- S – Summary in subject line
Instruction is also given in:
- The effective use of “To” and “Cc” and “Bcc” lines
- The use of email signatures
- Questions to ask prior to sending an email to ensure effectiveness
- Effective e-mail responses
- Formatting for readability
Contact Us:
To discuss how McGhee Productivity Solutions can assist you in developing a Customized E-mail Protocol
for your organization e-mail us at info@mcgheeproductivity.com.
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