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Download
the complete Email Protocol.
Download
the complete Communication Protocol.
Email Protocol Overview:
Using electronic communications technology effectively is
critical to sustained productivity. The email protocols we
customize for clients enhance productivity by promoting:
- Clarity - The goal is to have every e-mail
communicate a clear and meaningful message with required
next steps stated succinctly and specifically
- Consistency - Staff members are taught
e-mail techniques that speed action and support the desired
communications culture
- Cost efficiency - Protocols extend the
value of individual and group productivity training throughout
the company without substantial expense
The Process
Customization begins with a series of interviews where we
discuss the culture, objectives, roles and IT requirements
of each intact work team. The protocol document we develop
is then customized further––by the client or our
firm––to meet the company’s graphic standards
criteria. Clients can elect to print their own forms or have
PDFs for staff members to download. The final protocols we
produce are printed and laminated for longevity.
We recommend that distribution be formalized, with internal
champions leading the effort using a customized PowerPoint®
presentation. McGhee faciliators assist with the creation
of the presentation and offer a two-hour coaching session
to support team leaders in its delivery.
The Protocol
The easy-to-use guide presents McGhee
Productivity Solutions' PASS™
model. This proven tool helps the communicator clearly define
the:
P
– Purpose of the communication
A –
Action and dues dates
S
– Supporting documentation
S
– Summary in subject line
Users are also instructed in:
- The effective use of “To” and
“Cc” lines
- How to use email signatures
- Questions to ask prior to sending an
email to ensure effectiveness
- Setting up effective reference systems
that reduce filing and search time
- How to process large quantities of email
to ensure that everything is getting done on time
- Strategies to assure the email inbox
is emptied weekly
Communication Protocol Overview
High-quality communications––electronic,
traditional and interpersonal––are critical to effective
productivity solutions. We consult with clients to customize
communication protocols that enhance individual and organizational
performance by:
- Supporting the desired communications
culture: one of measurable and meaningful results
- Defining how communication methods are
to be used across the enterprise
- Providing standards to guide communications
among team members for improved effectiveness
- Delivering an easy-to-use reference document
that summarizes protocols proven to improve the productivity
of knowledge workers
The Process
Customization begins with a series of interviews where we
discuss the culture, objectives, roles and IT requirements
of each intact work team. The protocol document we develop
is then customized further––by the client or our
firm––to meet the company’s graphic standards
criteria. Clients can elect to print their own forms or have
PDFs for staff members to download. The final protocols we
produce are printed and laminated for longevity.
We recommend that distribution be formalized,
with internal champions leading the effort using a customized
PowerPoint presentation. McGhee faciliators assist with the
creation of the presentation and offer a two-hour coaching
session to support team leaders in its delivery.
The
Protocol
This consulting service addresses
the following components:
- Communication channels (devices) employed
in the organization
- The preferred communication method for
specific scenarios
- The type of information appropriate for
each channel (device)
- Response time guidelines, base on the
communication method
While the solutions we develop are specific
to each organization’s channels and needs, they consistently
address the following:
- Voice-mail
- Email
- Meetings (1:1 and Staff Meetings)
- Memos
- Phone calls
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